Debug Log Preparation

To help solving an issue in your configuration it's often helpful to get detailed log information. Please proceed with these steps to help our engineering team to help you:

1) Set Log-Level to Debug

2) Exit KONNEKT

3) Restart KONNEKT

The easiest way to start KONNEKT is to just open the Windows Explorer ans Click on KONNEKT

4) Try reproduce the Issue

Maybe the toughest part. Try to reproduce whatever the problem is. Give it some time.

5) Find the Log-Files

You'll find the Log-Files in

%localappdata%\konnekt

Please copy all client*.txt files and send to [e-mail].